Global Certificate in Smart Service Management
-- ViewingNowThe Global Certificate in Smart Service Management is a comprehensive course designed to meet the growing industry demand for professionals with expertise in smart service management. This course emphasizes the importance of leveraging technology and data to drive service innovation, improve operational efficiency, and enhance customer experiences.
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โข Service Strategy: Developing a comprehensive service strategy that aligns with business goals and meets customer needs.
โข Service Design: Designing smart services using ITIL best practices, focusing on the service lifecycle and customer experience.
โข Service Transition: Managing the transition of services from development to production, ensuring minimal disruption and high quality.
โข Service Operation: Operating and managing services effectively, efficiently, and securely, utilizing automation and AI.
โข Service Improvement: Continually improving services through monitoring, measurement, and optimization, adhering to CSI principles.
โข Service Desk and Incident Management: Managing incidents and service requests, ensuring fast resolution and excellent customer service.
โข Problem Management and Knowledge Management: Identifying and resolving underlying issues and creating a knowledge base for self-service and continuous learning.
โข Change Enablement and Release Management: Enabling and managing changes to services, ensuring minimal disruption and adherence to compliance requirements.
โข Service Level Management: Defining, negotiating, and monitoring service levels, ensuring alignment with customer expectations and business objectives.
โข Supplier Management: Managing suppliers and contracts effectively, ensuring high-quality services and cost optimization.
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