Global Certificate in Smart Service Management
-- viendo ahoraThe Global Certificate in Smart Service Management is a comprehensive course designed to meet the growing industry demand for professionals with expertise in smart service management. This course emphasizes the importance of leveraging technology and data to drive service innovation, improve operational efficiency, and enhance customer experiences.
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Detalles del Curso
• Service Strategy: Developing a comprehensive service strategy that aligns with business goals and meets customer needs.
• Service Design: Designing smart services using ITIL best practices, focusing on the service lifecycle and customer experience.
• Service Transition: Managing the transition of services from development to production, ensuring minimal disruption and high quality.
• Service Operation: Operating and managing services effectively, efficiently, and securely, utilizing automation and AI.
• Service Improvement: Continually improving services through monitoring, measurement, and optimization, adhering to CSI principles.
• Service Desk and Incident Management: Managing incidents and service requests, ensuring fast resolution and excellent customer service.
• Problem Management and Knowledge Management: Identifying and resolving underlying issues and creating a knowledge base for self-service and continuous learning.
• Change Enablement and Release Management: Enabling and managing changes to services, ensuring minimal disruption and adherence to compliance requirements.
• Service Level Management: Defining, negotiating, and monitoring service levels, ensuring alignment with customer expectations and business objectives.
• Supplier Management: Managing suppliers and contracts effectively, ensuring high-quality services and cost optimization.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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