Professional Certificate Customer Advocacy: Performance Metrics
-- viewing nowThe Professional Certificate in Customer Advocacy: Performance Metrics is a vital course for professionals seeking to excel in customer experience roles. This program focuses on the crucial metrics that measure customer satisfaction, loyalty, and advocacy.
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Course Details
• Customer Advocacy: An Introduction
• Key Performance Indicators (KPIs) in Customer Advocacy
• Measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
• Analyzing Customer Retention and Churn Rates
• Understanding Customer Lifetime Value (CLTV)
• Monitoring First Response Time (FRT) and Resolution Time
• Utilizing Customer Effort Score (CES) and Its Importance
• Implementing Advocacy Programs and Measuring Their Success
• Tracking and Reporting Customer Advocacy Metrics
• Continuous Improvement through Data-Driven Decisions
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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