Professional Certificate Customer Advocacy: Performance Metrics
-- ViewingNowThe Professional Certificate in Customer Advocacy: Performance Metrics is a vital course for professionals seeking to excel in customer experience roles. This program focuses on the crucial metrics that measure customer satisfaction, loyalty, and advocacy.
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โข Customer Advocacy: An Introduction
โข Key Performance Indicators (KPIs) in Customer Advocacy
โข Measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
โข Analyzing Customer Retention and Churn Rates
โข Understanding Customer Lifetime Value (CLTV)
โข Monitoring First Response Time (FRT) and Resolution Time
โข Utilizing Customer Effort Score (CES) and Its Importance
โข Implementing Advocacy Programs and Measuring Their Success
โข Tracking and Reporting Customer Advocacy Metrics
โข Continuous Improvement through Data-Driven Decisions
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