Professional Certificate Customer Advocacy: Performance Metrics

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The Professional Certificate in Customer Advocacy: Performance Metrics is a vital course for professionals seeking to excel in customer experience roles. This program focuses on the crucial metrics that measure customer satisfaction, loyalty, and advocacy.

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By understanding these key performance indicators (KPIs), learners can drive customer-centric strategies and significantly impact business growth. In today's customer-focused economy, demand for skilled customer advocates is surging. This course equips learners with the essential skills to monitor, analyze, and optimize customer experience metrics, ensuring they stay ahead in their careers. Throughout the course, students will gain hands-on experience in collecting and interpreting customer feedback, employing data-driven decision-making, and fostering a culture of customer-centricity within their organizations. By mastering these skills, learners will be poised to advance in various customer-facing roles, such as Customer Experience Management, Customer Support, and Customer Success.

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โ€ข Customer Advocacy: An Introduction
โ€ข Key Performance Indicators (KPIs) in Customer Advocacy
โ€ข Measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
โ€ข Analyzing Customer Retention and Churn Rates
โ€ข Understanding Customer Lifetime Value (CLTV)
โ€ข Monitoring First Response Time (FRT) and Resolution Time
โ€ข Utilizing Customer Effort Score (CES) and Its Importance
โ€ข Implementing Advocacy Programs and Measuring Their Success
โ€ข Tracking and Reporting Customer Advocacy Metrics
โ€ข Continuous Improvement through Data-Driven Decisions

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PROFESSIONAL CERTIFICATE CUSTOMER ADVOCACY: PERFORMANCE METRICS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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