Professional Certificate in Sales & Customer Success
-- viendo ahoraThe Professional Certificate in Sales & Customer Success is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer success roles. This program focuses on the importance of building and maintaining strong relationships with customers, a critical aspect of any business's success.
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Detalles del Curso
• Sales Fundamentals: Understanding the sales process, identifying customer needs, building rapport, and closing techniques
• Customer Relationship Management (CRM): Implementing CRM systems, managing customer data, and analyzing customer interactions
• Sales Strategies: Developing sales plans, targeting markets, and measuring performance
• Customer Success Management: Defining customer success, aligning customer and company goals, and measuring success
• Communication and Negotiation Skills: Building trust, handling objections, and negotiating win-win solutions
• Key Account Management: Identifying key accounts, building strategic partnerships, and maximizing revenue
• Product Knowledge and Demonstration: Understanding product features, benefits, and applications, and delivering effective product demos
• Sales Analytics: Using data to drive sales decisions, measuring sales performance, and identifying trends
• Ethics and Compliance: Understanding ethical sales practices, legal requirements, and company policies.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
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