Professional Certificate in Sales & Customer Success

Name: Professional Certificate in Sales & Customer Success
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The Professional Certificate in Sales & Customer Success is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer success roles. This program focuses on the importance of building and maintaining strong relationships with customers, a critical aspect of any business's success.

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AboutThisCourse

In an age where customer experience is a key differentiator, this course is increasingly relevant. It provides learners with industry-demanded skills such as consultative selling, strategic account management, and customer success strategies. By the end of this program, learners will be able to drive customer loyalty, reduce churn, and increase upsell opportunities. This course is not just theory-based; it includes hands-on projects and real-world scenarios, ensuring learners can apply their new skills immediately. By enrolling in this course, learners demonstrate a commitment to professional development, setting themselves apart in a competitive job market.

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CourseDetails

• Sales Fundamentals: Understanding the sales process, identifying customer needs, building rapport, and closing techniques
• Customer Relationship Management (CRM): Implementing CRM systems, managing customer data, and analyzing customer interactions
• Sales Strategies: Developing sales plans, targeting markets, and measuring performance
• Customer Success Management: Defining customer success, aligning customer and company goals, and measuring success
• Communication and Negotiation Skills: Building trust, handling objections, and negotiating win-win solutions
• Key Account Management: Identifying key accounts, building strategic partnerships, and maximizing revenue
• Product Knowledge and Demonstration: Understanding product features, benefits, and applications, and delivering effective product demos
• Sales Analytics: Using data to drive sales decisions, measuring sales performance, and identifying trends
• Ethics and Compliance: Understanding ethical sales practices, legal requirements, and company policies.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
CourseMaterials

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PROFESSIONAL CERTIFICATE IN SALES & CUSTOMER SUCCESS

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London School of International Business (LSIB)

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05 May 2025

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