Professional Certificate in Sales & Customer Success
-- ViewingNowThe Professional Certificate in Sales & Customer Success is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer success roles. This program focuses on the importance of building and maintaining strong relationships with customers, a critical aspect of any business's success.
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โข Sales Fundamentals: Understanding the sales process, identifying customer needs, building rapport, and closing techniques
โข Customer Relationship Management (CRM): Implementing CRM systems, managing customer data, and analyzing customer interactions
โข Sales Strategies: Developing sales plans, targeting markets, and measuring performance
โข Customer Success Management: Defining customer success, aligning customer and company goals, and measuring success
โข Communication and Negotiation Skills: Building trust, handling objections, and negotiating win-win solutions
โข Key Account Management: Identifying key accounts, building strategic partnerships, and maximizing revenue
โข Product Knowledge and Demonstration: Understanding product features, benefits, and applications, and delivering effective product demos
โข Sales Analytics: Using data to drive sales decisions, measuring sales performance, and identifying trends
โข Ethics and Compliance: Understanding ethical sales practices, legal requirements, and company policies.
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